Customer Success Remote friendly

Customer Success Specialist

Guide families and operators through their first placement on Group Home Listing.

Remote (US)Full-time$62,000 - $78,000 base + equity + benefitsPosted Jul 14, 2026

About the role

As a Customer Success Specialist, you are the human on the other side of one of the most emotional decisions a family will ever make. You help families navigate their search, coach operators on great listings, and turn confusion into confidence. You will work cross-functionally with Trust & Safety, Operator Partnerships, and Engineering to keep the marketplace warm, safe, and easy to use.

What you will do

Respond to inbound family and operator inquiries by phone, email, and in-app chat within our SLA windows.
Guide families through search, tours, and placement requests end to end.
Coach operators on listing quality, photos, and compliance documentation.
Own and improve the onboarding playbook for new operators.
Escalate Trust & Safety concerns and partner with our review team.
Surface product feedback to Engineering with concrete examples.

What we are looking for

2+ years in customer success, patient advocacy, social work, senior living, or a comparable care-adjacent role.
Exceptional written and verbal communication, especially in emotionally charged conversations.
Comfort working across CRM, help desk, and internal tools without hand-holding.
Legally authorized to work in the United States.

Nice to have

Background in residential care, hospice, IDD services, or discharge planning.
Bilingual (Spanish, Vietnamese, Tagalog, or ASL).

Your application is transmitted over TLS and stored in secure, access-controlled storage. Only our hiring team can read it.

Ready to apply?

It takes about 5 minutes. You will need your resume ready.

Start application